Complaints for Olympia Supply Co. in Burbank, CA

2831 North San Fernando Blvd.
Burbank, CA 91504 | Get Directions

(818) 846-6266

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they are contacted by phone and asked if they would like some free rolls of tape along with a free coffee maker. A few days later they allegedly receive invoices billing them for the free tape. Other customers complain orders are shipped without authorization of business owners or that prices are two to three times the amount charged by regular suppliers. These sales practices prompted requests for refunds and order pickups. ~~The company responds to most complaints by either arranging for pick ups issuing refunds or offering explanations of their no-refund policy.

Complaint Closing Statistics

0 complaints against Olympia Supply Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Olympia Supply Co. complaints