Complaints for Omega 2000 Group Corp. in Hemet, CA

160 South Carmalita Street
Hemet, CA 92543 | Get Directions

(888) 866-2118

http://www.omega2000group.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company sells defective units replacements are also defective difficulty to obtain refunds and failure to respond to consumer calls and emails. Complainants allege the units to not regulate temperatures overheat or do not meet the quality or specifications represented at the time of purchase. ~~The company responds to some complaints by denying that the units are defective insisting that the problem is with the purchasers water or gas supply or the installation was incorrectly done. In some cases the company denied refunds stating the items were not returned in accordance with the return policy. In a few cases the company replaced units or issued partial refunds.

Complaint Closing Statistics

0 complaints against Omega 2000 Group Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Omega 2000 Group Corp. complaints