Complaints for Omega Billing Consultants in Irvine, CA

220 Berkeley
Irvine, CA 92612 | Get Directions

(866) 839-8330

http://www.omegabillinginfo.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege the company does not deliver the software after collecting payment. A few complainants allege that they passed the training course, and obtained the licensing agreement, but failed to receive delivery of software. A few other complainants allege the software received did not work, or the training material is oudated. The company responds by advising the software has been delivered, stating the training materials are not outdated, or explaining their policies. The company contends that the software package is delivered after the package is paid for in full and upon completion of the exam.

Complaint Closing Statistics

0 complaints against Omega Billing Consultants closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Omega Billing Consultants complaints