Complaints for Omega Office Supply in Culver City, CA

17036 Jefferson Boulevard #266
Culver City, CA 90230 | Get Directions

(888) 700-6103

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Business owners complain the company uses high pressure or deceptive sales practices to deceive employees to obtain authorizations for orders. Complainants allege telemarketing agents falsely claim they are the regular supplier, or advise employees that specific items are scarce, or, will no longer be available for purchase in the near future, and should be stocked while available. Other allegations include, but are not limited to; receipt of unsolicited orders, price gouging, and unwanted solicitation calls. The company responds to complaints by issuing call tags for pick ups, and zeroing account balances. One complaint is unanswered.

Complaint Closing Statistics

0 complaints against Omega Office Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Omega Office Supply complaints