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On Campus Marketing LLC complaints

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3 Graphics Drive
West Trenton, NJ 08628 | Get Directions

(866) 847-7365

http://www.ocm.com

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Total Amount in Dispute:
$625.00

Total Amount Settled:
$278.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against On Campus Marketing LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against On Campus Marketing LLC

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10/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $347.00 Amount Settled: $0.00

Customer Complaint

9/16/2021

I placed an order with OCM for a dorm package for my daughter on August 10th. OCM filled one part of the order and has not been able to fill the other part. My daughter moved into her dorm with no essentials such as sheets, towels and all the other items COM offered. Now a month later the company refuses to let me cancel my order and cannot tell me when my order will be fulfilled. Their customer service is terrible, no one answers the phone, no one calls back when I leave a message and the only option I have is a chat where I get the same response that my order is being processed. Resolution Sought I want my order to be canceled and my money refunded.

9/9/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $278.10 Amount Settled: $278.10

Customer Complaint

8/12/2021

I called the seller on 7/30/2021 requesting the order be cancelled due to not receiving the order yet. These are items my daughter needs for college and would have to order elsewhere. I was told the order was cancelled and I would receive the order cancellation email within 3 days as well as a full refund. On 8/4/21 I called and was told the same thing. This tone I said I was staying in the phone until I received an email. I received an emailed starting my order was cancelled and would receive a refund by 8/6/21 at the latest. I have still not received my refund. Resolution Sought Refund my money as soon as possible.

Company Response

9/9/2021

Consumer contacted Business Consumer Alliance to report she received her money back.

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