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On Time Emergency Roadside & Battery Service, LLC complaints

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4648 West Cavalier Drive
Glendale, AZ 85301 | Get Directions

(602) 961-4751

https://www.ontimeemergencyroa...

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against On Time Emergency Roadside & Battery Service, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against On Time Emergency Roadside & Battery Service, LLC

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3/31/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

On mother's Day of 2023 my battery died and through my insurance company I had someone from this company come out check my battery and replace it here I am less than a year later with a dead battery and I called him to check for a warranty and he said that he will only cover it if it's a bad battery I took it to AutoZone they confirmed it was a bad battery and this man still will not replace it because "their bad battery and his bad battery may be two different things" he's backpedaling and he's not interested in doing the right thing. The battery itself says there's a 2-year warranty and it's not even been one year. I have to purchase a new battery out of pocket from AutoZone even though there should be a warranty on this battery. Resolution Sought I'd like to have the battery reimbursed.

Company Response

3/26/2024

Customer was given the opportunity for us to come out and test the battery and refused. We do not warranty discharged batteries and we were never given the opportunity to determine if the battery was discharged or bad. We do not accept 3rd party claims that a battery is bad. No reimbursement will be given. We have to present bad batteries to the manufacturer for warranty and discharged batteries aren't covered under warranty period.

Customer Rebuttal

3/26/2024

I was going to be charged for them coming out to test the battery just to tell me that they didn't believe what another professional told me. They should have come out for free and tested the battery and handled it accordingly he seemed very bothered by my call and very defensive.

Company Final Response

3/27/2024

She was told that if it was a Discharged Battery it would not be covered, She asked what our normal service call was and was told it was $75 , Again we weren't given the opportunity to test the battery and she was told we do not accept 3rd party testing because they are not honest and are only looking to sell the customer a new battery, We do not operate in that manner and we have thousands of very satisfied customers to prove it, There has only been 1 legitimately bad battery tested in the last 3 years and in 99 percent of the cases that a battery fails within the warranty period it is discharged from non use for an extended period or a drain issue in said vehicle. We have even gone as far as removing a drained battery from a customer vehicle and recharging it for them.

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