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One Dollar Fly complaints

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11946 Creekstone Way
Riverdale, GA 30274 | Get Directions

(888) 439-7750

https://www.onedollarfly.com/

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Total Amount in Dispute:
$202.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against One Dollar Fly closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against One Dollar Fly

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4/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/13/2026

I purchased 3 tickets from Atlanta, Ga to Orlando, FL. The 3 tickets were sent for travel on 3 April 2026 - 5 April 2026. The price. was $469.14. The company sent a text message to confirm the flight. Processed a payment and changed the price to add an extra $200.00. I don't understand the game being played but too much is going on to lie to anyone at this time. Prices went up and they changed to flight from Delta to Spirit with ridiculous late travel. It has to stop too much is going on to be lied to when as citizens we are paying for the best servuce possible. They sent a bogus Booking Reference No. J68ZXD. With a nite saying a ridiculous lie. "While your booking is successful, a confirmation mail along with your e-tickets will reach you shortly within 4 hours or so." Like a fool I believed this lie. Resolution Sought To refund the difference and fly for the price I believed to fly on the Delta Airline of $469.14 and not an additional $200.00

2/25/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $202.00 Amount Settled: $0.00

Customer Complaint

2/12/2026

I found the link through cheaptickets.com-booked a flight for $250.00 roundtrip from Orange Co to Sacramento. I received a confirmation number-I called American Airlines to add my TSA info -AA tells me they did not see my flight; the next day I get a phone call trying to upsell me from One Dollar Fly – they told me I couldn't bring any carryon luggage and I couldn't add my precheck from TSA – and there was no cancellation due to the ticket price. She stated AA would call me to confirm. That never happened. I then get another call later, telling me I needed to upgrade for an additional $800 or leave in March instead of this weekend. She then booked another flight stating she would refund the initial purchase. I then get another charge for $202. For the outbound flight, the next charge was $308 for AA for the return flight. One Dollar Fly is not affiliated with AA, they took my info and purchased the tickets using my information they attained from me during the purchase on their site to then go purchase tickets in my name with American Airlines. The initial $250 was never charged to my card. The second ticket for $308 was purchased and through AA but the first ticket for $202 is not. Resolution Sought A refund of my $202.00

Company Response

2/13/2026

Hello, Thank you bringing this to my attention. we really appreciate if you can provide us customer details so we can look into it and take the necessary action. Thank You

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