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One Main Financial complaints

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5909 South Street
Lakewood, CA 90713 | Get Directions

(562) 461-7600

http://www.onemainfinancial.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against One Main Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against One Main Financial

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9/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/25/2022

On June 16, 2022, June 13, 2022, and June 9, 2022 this company ran my credit (after a recent bankruptcy) three times in a week! I called and spoke to a women who said, if you were on an app and pushed a button on your phone, it ran it. I can't remove it she said. So, I am writing you to remove 2 of those as I did apply once. I am not sure if my granddaughter did it as she is always on my phone, but I would not have ran it three times with the same company. Resolution Sought Please remove two of the 3 inquires (in a week) off my credit.

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