Complaints for One Source Financial Group, LLC in Costa Mesa, CA

2973 Harbor Blvd., Suite 280
Costa Mesa, CA 92626 | Get Directions

(800) 813-1596

http://www.onesourcevip.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the ATM machines sold as investments by the company do not exist. Customers complain they purchased ATM machines as an investment from the company, but the promised returns on their investments never materialized. Complainants allege that checks they received, if any, bounced. Some customers demanded the locations and serial numbers of the machines that they purchased, but the company failed to provide any information. Most complainants report inability to reach the company to request refunds. Most complainants invested between $50,000 and $150,000.

The company responded to some complaints by sending dividend checks along with apologies, however, most complainants report the checks sent have been returned as NFS.

Complaint Closing Statistics

0 complaints against One Source Financial Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

One Source Financial Group, LLC complaints