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One Stop Auto & Diesel Repair complaints

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10 4th Street
Hollister, CA 95023 | Get Directions

(831) 637-5887

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against One Stop Auto & Diesel Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against One Stop Auto & Diesel Repair

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2/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

1/19/2023

Brought my truck in over 2 months ago to get head gaskets done. And when I got it back it never made boost again. Though it was a sensor. Find out that they lost a 200$ sensor. Had to tell them 4 times it was that sensor. Then brought it to another place and told my the turbo is full locked up. Now this place won't replace my turbo or fix it. Truck ran better how it was before. The vanes and the turbo worked perfectly but now I build no boost and the turbo wont spin at all. Update 1-8-23: They found the sensor so that's good. Turbo still locked up. Took it all apart today and found that there is a bolt or something inside my turbo. spins freely when torn apart. all the seals are blown and big marks on the fins. Costing me to buy new $1400 turbo since they still said its not there fault. New turbo is coming in tomorrow so Ill put it in this week and clean up the engine bay as well. Going to call the shop Monday morning to find out if there honest enough to fix what they broke. Update 1-17-23 Brought just the turbo in to them so they could look through and says it's just a ton of carbon buildup but no damage. I pulled it apart when I got it out and have pictures of all the vanes being damaged. To use this turbo I need to spend another 600$ in rebuild but they insisted no damage at all. So disappointed in this shop. They were friendly just would not at all take responsibility for loosing parts and destruction of my turbo. Resolution Sought Just want the cost of the part they broke. Either a rebuild cost of 600$ or the cost of a turbo which is 1300$

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