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One Touch Auto Repair complaints

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2419 Pike Aveune
North Little Rock, AR 72114-2039 | Get Directions

(501) 838-0012

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against One Touch Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against One Touch Auto Repair

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9/14/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

8/29/2022

The owner of the shop put a transmission in my car on 8-16-22 and I received my car on 8-18-22 and as I was headed out of town the transmission went out on me on August the 18th 2022 and I've been trying to get half of my money back or all of my money back from the owner of the shop Mr. Higgins and I have not heard anything from him pertaining my money back Resolution Sought I want a full refund of the work and the money that I paid him to fix my car plus additional money that I have to pay out to get rides to and from work after he had my car for 3 weeks and I only had my car not even 24 hours and it broke down again

Company Response

9/2/2022

Ms. Grant brought in a used Transmission for her car and we did the repair. When she left the vehicle was running fine and not leaking. I have told her she is welcome to bring the car back and we will look at it but I am not obligated to drive 2 hours away to retrieve the car. That is on her. I have been in contact with her father who paid for the repair and he understands. Again, she needs to bring the car to me to find the problem.

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