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One Toyota of Oakland complaints

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8181 Oakport Street
Oakland, CA 94621 | Get Directions

(510) 569-1111

http://www.onetoyota.com

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Total Amount in Dispute:
$2,536.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against One Toyota of Oakland closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against One Toyota of Oakland

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5/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $18.00 Amount Settled: $0.00

Customer Complaint

4/8/2024

Buy new Toyota Tundra capstone with rust all over bolts. Resolution Sought Too replace bolts and weather proof.

8/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,517.71 Amount Settled: $0.00

Customer Complaint

7/12/2022

I took my 1995 Toyota Tacoma in to have the breaks checked. The Valve Cover Gasket replaced, the Battery replaced, and the hood latch replaced. Although they replaced the hood latch, they replaced the Valve Cover Gasket and it was still leaking. I also had to have my car toed to firestone afterwards because they lied and did not replace my battery. I had to buy it separate from O'Reilly Auto Parts. They had told me my breaks were fine, but when I took it to firestone, I had to replace the breaks because of how damaged they were. The front breaks had heat spots, and the back breaks had axel fluid leaking on them, making them inoperable. The whole excursion to firestone cost me an extra $1500. When I returned to Toyota to complain the manager Carlos called me stupid and said I didn't know how to use a phone. Resolution Sought A full refund.

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