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OneMain Holdings, Inc. complaints

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601 NW Second Street
Evansville, IN 47708 | Get Directions

(812) 424-8031

http://www.onemainfinancial.co...

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Total Amount in Dispute:
$188,886.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

41 complaints against OneMain Holdings, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
13	Refusing to make an adjustment
21	Refuse to adjust, relying on terms of agreement
5	Unanswered

41 complaints against OneMain Holdings, Inc.

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4/1/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $198.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

Caked me to see when I would my payment that was due on the 10th of March Told them lady that i would call back Friday to see if I could make payment . She told me they would put it on collections if I didn't post date a date. Im not behind its one payment. Can they put it on collections for a payment Went 3days late Resolution Sought Not threat me with with collections when I haven't gone 30 days

Company Response

3/15/2024

March 15, 2024 Business Consumer Alliance Attn: Complaint Department PO Box 970 Colton, CA 92324-0814 RE: Complaint filed by Brenda Prince Complaint ID 99018471 Dear Sir/Madam: OneMain is in receipt of the March 14, 2024 complaint you forwarded to us on behalf of Brenda Prince. OneMain has elected not to participate in Business Consumer Alliance’s complaint program. We will send our response directly to Brenda Prince. Sincerely, Executive Office of Customer Care OneMain Financial Group, LLC

4/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

3/7/2024

I paid one hundred eighty dollars on a loan and twenty cents was applied to the loan Resolution Sought Stop them from stealing money from the working people

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