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Online Information Services Inc. complaints

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PO Box 1489
Winterville, NC 28590 | Get Directions

(800) 765-8268

http://www.onlineis.com

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Total Amount in Dispute:
$208.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Online Information Services Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Online Information Services Inc.

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10/23/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $208.00 Amount Settled: $0.00

Customer Complaint

9/23/2022

This company is reporting incorrect information on all 3 of my credit reports stating I owe them, I currently have Duke energy lights in my name, the only way to have a open account is if the past due is paid in full, I paid this balance over 2 years ago iv asked the reporting company to provide proof that I owe the balance are immediately permanently remove from all 3 of my credit report Ms and they have failed to do so I need someone to please investigate this listed account throughly and have it permanently removed immediately are $1,000 fine should be paid for reporting incorrect information to the credit companies Resolution Sought Show updated proof from duke energy that I still owe this balance are Immediately permanently remove from my credit report

Company Response

10/10/2022

Federal law prohibits us from disclosing any relationship we might have with consumers. However, we want to make sure that any consumers that we do come into contact with have a pleasant experience and that their issues are resolved. Please call us at (800) 765-5794 so that we might resolve this issue. You can also call our manager Mr. McCeney directly at 252-757-2151. Thank you and we look forward to speaking with you.

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