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Only Vans Moving & Storage LLC complaints

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74 East Glenwood Avenue, Suite 215
Smyrna, DE 19977 | Get Directions

(561) 805-3930

http://www.onlyvansmoving.com

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Total Amount in Dispute:
$646.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Only Vans Moving & Storage LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Only Vans Moving & Storage LLC

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1/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $646.00 Amount Settled: $0.00

Customer Complaint

12/21/2022

I got scammed out of my money they provided me a space and a price for my belongings knowing that would not be a enough space for my stuff before I signed the contract I had to provide a inventory based on my inventory I gave them, they then came up with the space calculations for my things it was not enough from the beginning on top that they tried to get me to pay them 1500 more dollars on the spot to move my things, if I would taken the size that, that they provided me I would have to leave all of my things keep in mind all of my stuff was in bins and boxes. Resolution Sought I would like a complete refund for wasting my time and taking my money it should be against the law they are scanners and if I could help someone I will be happy.

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