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OnTel Products Corporation complaints

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21 Law Drive
Fairfield, NJ 07004 | Get Directions

(973) 439-9035

http://www.ontelproducts.com

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Total Amount in Dispute:
$1,978.00

Total Amount Settled:
$573.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

9 complaints against OnTel Products Corporation closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

9 complaints against OnTel Products Corporation

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7/31/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

It was overpriced. Was supposed to get 50 percent off. Smaller than I thought. Constantly putting water in reservoir and charging, but never at the same time, so this is bull too. It leaks. So I am constantly wiping around and under it. Never gets real cool. Resolution Sought Refund of all my money.

Company Response

7/21/2023

If the customer bought the product directly through our company, we need a copy of the receipt/invoice or order confirmation email to verify the transaction and direct him or her to the appropriate department. We will need the customer's full name, both billing & shipping addresses, order date, order or reference number, name & description of product ordered, and total cost of the order. Please send all information including receipt and order confirmation email to customer@ontel.com. Thank you.

Customer Rebuttal

7/27/2023

I am currently getting that info so I can give to you. Thanks.

Company Final Response

7/28/2023

We are unable to resolve the customer's product issue until we verify and confirm the details of this transaction through a valid proof or purchase - either a receipt/invoice or order confirmation email. We have yet to receive the customer's full name, both billing & shipping addresses, order date, order or reference number, name & description of product ordered, and total cost of the order. Please send all information including receipt and order confirmation email to customer@ontel.com. Thank you.

10/23/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/10/2022

Power pods charging system is junk. Does not work from the day of purchase.. Resolution Sought Refund my money and time loss.

Company Response

10/11/2022

We are sorry to hear that this retail customer is not satisfied with the product. Like all retail purchases, we ask that the customer return the product to the store and ask for a refund or store credit. If customer prefers to get the courtesy merchandise price refund from us, he will have to return the product with receipt to Ontel Products, 21 Law Drive, Fairfield, NJ 07004. Thank you.

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