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Opal Nail Lab complaints

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357 West D Street, Suite D
Lemoore, CA 93245 | Get Directions

(559) 572-7930

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Opal Nail Lab closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Opal Nail Lab

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3/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

1/16/2024

I had made an appointment with Cassandra at Opal Nail Lab. I had an appointment on the Dec 29th at 10am, her car wouldn't start so we rescheduled same day for 12, no worries things happen. I show up at 12 & there is another girl waiting for Cassandra to get her nails done so Cassandra texts me saying she double booked & her car still won't start but she can come tomorrow, me being me I say no worries things happen & agree to the appointment on Dec 30th at 11:45. So I show up at 11:30 & she texts an 11:34 saying she can't get to me today, so I leave & she says she can see me Jan 6th at 2. She texts me at 1:19 canceling & wanting the rescheduled for Jan 7th "same time no problem". So I show up at 1:50 & wait in the salon until 2:30 & the other lady who works there told me she's been doing this to clients a lot lately & wont come in the salon. Meanwhile Cass doesn't text me ALL DAY to apologize or give a refund. So I message Monday to ask her for a refund for the $100 that my sister got me as a gift to get my nails done & no reply so I message again Tuesday & she basically tells me she is "not equipped" to send the money back at the moment. I asked her when she will send it & she didn't reply. I texted every day since Saturday asking for a refund for the money she is currently stealing & she didn't reply until last night & basically told me she had no desire to be on her phone or deal with the world at the moment. Resolution Sought Refund the $100 & pull her License as she is stealing from clients.

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