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Opelika Building Inspection complaints

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700 Fox Trail
Opelika, AL 36801 | Get Directions

(334) 705-5420

https://www.opelika-al.gov/193...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Opelika Building Inspection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Opelika Building Inspection

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9/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/9/2024

Opelika city inspectors have went inside my home and had it condemned after I have lived in the home for 7 years with no problems. They said their goal is to demolish my home and the mayor of Opelika agreed to what the inspector wanted to do. I lost my 19 year old son because they forced him out of his home to stay in Auburn and he was hit on a motorcycle and died June 21st. There was a meeting held at city hall about my house on June 4th and they gave me 90 days to get a plan together. Yesterday they sent a demolition crew to my home and took all of my vehicles and today they are there taking the roof off of my home. I need this stopped, I am a single mom with special needs children Resolution Sought Pay for my vehicles and my home.

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