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Operation Green Lawn complaints

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346 Beechdale Road Suite 34
Bird in Hand, PA 17505 | Get Directions

(717) 690-6554

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Operation Green Lawn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Operation Green Lawn

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7/20/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

7/13/2023

Paid in advance for series of lawn feed applications. Received only one application and cannot get a call back or response to voicemails or emails Resolution Sought Refund of 400.00 or completion of lawn applications that I prepaid for. Prefer the refund because I don't trust the service and just want to be done with them

Company Response

7/20/2023

Per Consumer: Please be advised that Operation Green Lawn, did finally reach out to me and has resumed their services, which I had prepaid for.

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