Oportun Financial Corp complaints

Dear Ben, We are sorry to hear that you had a frustrating experience with Oportun and thank you for bringing this to our attention. Please accept this as a response to the complaint you submitted to the Business Consumer Alliance that we received on May 8, 2024. In your complaint, you mentioned that you noticed several transactions from Oportun in your bank account, which you did not recognize, nor did you authorize. Please note that Digit was acquired by Oportun in December of 2021 and a letter was mailed to all members notifying them of the change. After further investigation, we found that you signed up for Savings in the Oportun app on January 3, 2024. With Savings, Oportun reads your linked bank account to intelligently save money for your goals automatically which is set up by adding your bank account. Our members are charged a $5.00, monthly subscription fee for this service. Please note, if funds are not available in your account at the time of processing the $5.00, subscription fee, we will not collect the funds until there are sufficient funds. You accepted the terms and conditions of this service. As a courtesy, we have closed your account and have sent the funds to the linked bank account ending in 8840. The funds should be reflected in your bank account within 3-5 business days. It is important to note that if you attempt to log back in through the app within 30 days of the account closure date, the account will reactivate, and the fees will continue to be assessed once again. Lastly, regarding your claim that your calls were not transferred to a supervisor upon your request, we will escalate your experience to management to provide appropriate action and training to our employees. Thank you for your patience and understanding. Additionally, we've found email to be the best way to communicate with our members about our savings product, but we sincerely apologize for any trouble or concerns it may have caused. We appreciate the opportunity to address your concerns, please let us know if you need anything else. Best, The Oportun Team

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Dear Michael We received your complaint from the Business Consumer Alliance on April 11, 2024. We regret that our service did not meet your expectations. It is our goal to provide an exceptional level of service to our customers. Our records confirm that on April 8, 2024, an application for a personal loan was initiated online, and was pre-approved. However, on April 15, 2024, the loan application was cancelled. We have confirmed that only a soft credit inquiry was performed to see if the application was pre-approved. Please note, we are required to keep application data to comply with regulatory record retention requirements. If you believe there is an error in your credit report or you have any concerns about identity theft, please report this immediately to the credit bureau on the report where this error is reflected. The credit bureaus will get in contact with all financial institutions involved to resolve these errors. Below we have listed the phone numbers for each credit bureau, so you may contact them directly. Equifax 1-800-525-6285 Experian 1-888-397-3742 TransUnion 1-800-916-8800 At Oportun, we remain committed to enhancing the level of service we offer to our members, and your feedback is extremely valuable. If you have any additional concerns or questions, please do not hesitate to contact us at 1-888-408-3020 or [email protected]. Best regards, Reese Willard Customer Experience Sr. Director Oportun

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