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OppLoans complaints

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130 East Randolph Street Suite 3400
Chicago, IL 60601 | Get Directions

(800) 990-9130

http://www.opploans.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against OppLoans closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against OppLoans

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1/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

12/27/2021

I applied for a loan through Opploans. I received an email saying I was approved and the money would be deposited into an account the next day, Dec. 10th 2021. I don't know where they got a bank account from but they deposited the $1,000 into a bank account I've never had. when I called them to find out where they had deposited the money they first said that my birthday was incorrect so I had to take a picture of my ID and send it to them and call them back to get my birthday correct. they didn't told me that the $1,000 was deposited into a Regions bank account and I have called repeatedly to correct the situation because they had a payment come out on the 22nd out of the bank account that I've never had and I've not received any cash from them. While I have no doubt that they have deposited 1,000 and have taken their first payment out of the Regions Bank, it's not my account. I've had no access to the money and through various phone calls and emails I am unable to rectify the situation and this is a high interest loan that I'm supposed to be paying back with money I've not received. Resolution Sought Either set up another contract and deposit the loan into my bank account or remove the contract.

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