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OpticalTel complaints

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PO Box 10710
Miami, FL 33101 | Get Directions

(855) 303-4237

http://www.opticaltel.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against OpticalTel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against OpticalTel

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7/12/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/13/2022

We live in Zellwood station and the homeowners association has forced upon as this inferior cable service I've been calling about a claim complaint for over a year and they do not service their own equipment unless if you pay $65 an hour. The television service at 3842 North Citrus Dr. is my mothers which is an 85 year old woman who cannot do the things that they ask her to do and they will not come out unless if they charge you. Resolution Sought I would like for them to service their own equipment especially since I've been Colleen about her troubles for over a year.

Company Response

6/29/2022

It is my understanding that this resident had an issue with retrieving recordings from the DVR. The set top box has been replaced and confirmed service restoration. With respect to a $65 fee we believe that is a miscommunication as that is a fee we charge for custom work not for service dispatches. Our service dispatches are within our bulk contract to the community. The customer is asked to perform some troubleshooting or the ability to answer some pertinent questions. I do not see that this resident was charged for any service dispatch fee. In addition, this resident has subscribed to our VOIP phone service this month. If you have any further inquiries please do not hesitate to contact us. Thank you.

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