Find a reputable business?

Complaints and Resolutions

Optimal Auction Group complaints

Read Complaints File Complaint View Full Report

252 Washington Drive
Almo, KY 42020 | Get Directions

(270) 227-3558

http://www.optimalauctiongroup...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Optimal Auction Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Optimal Auction Group

Sort by

2/4/2026

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

1/9/2026

Summary of Complaint: In July and August 2025, I entered into a consignment agreement with Ethan Futrell for the sale of handmade knives. I shipped five separate packages containing inventory (verified via USPS tracking). Mr. Futrell confirmed receipt of the goods. Mr. Futrell failed to include the items in a scheduled September auction and proposed a November auction instead. On September 30, 2025, Mr. Futrell stated in writing, "I don't mind to send the knifes back to your address if this is time sensitive". Since November 2025, I have sent four follow-up inquiries. On December 15, 2025, and again on January 7, 2026, I formally requested the return of my inventory and offered to provide prepaid shipping labels. Mr. Futrell has ceased all communication and has failed to return my property. Issues: Failure to perform auction services as agreed. Wrongful retention of consigned inventory after a formal request for return. Complete lack of professional communication since early November 2025. Resolution Sought Resolution Requested: Immediate return of all consigned knives to the Keller, TX address. Verification of the total inventory count currently held by Optimal Auction Group.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile