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Optimum RV complaints

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2540 West County Road 48
Bushnell, FL 33513 | Get Directions

(352) 569-9474

http://www.optimumrv.com

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Optimum RV closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Optimum RV

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2/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

1/11/2024

I bought our RV of optimum RV in Bushnell last October that was first it was missing we did not notice it was missing a 40 inch flatscreen TV when we got at home I was able to look at it. One of the toilets have never worked when we pulled out on the highway was full of sewer. All the tanks were full of the peoples previous sewage, which was very dangerous on the highway when we got it to where we wanted to finally get it where we wanted to be. They sent our permanent tag to the wrong address and refused to make it right after multiple calls to make sure that that never happened no message was relayed when they did send it they sent it to the wrong place our license or domicile address connect to our RV so we can't renew her license or tags we've gotten removed from the first RV park because of expired temporary tags which intern cost us they were paying 800 and some dollars a month and we got to find the only place we could find, which was 900 and some dollars a week and we are currently paying $1000 a week because they're the only part that will let us stay with a license in the current situation so it's cost us thousands of dollars the RV place have been notified multiple times of this. They refuse to do anything to make it right absolutely refuse they told me to go after I've paid for all the service licenses, and all they told me to go on my own, and go pay for it again and get it . My number is 74 out of my number just text me back and I'll give me the number i Resolution Sought Pay compensation and fix the tag issue.

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