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Orange Door Storage Insurance complaints

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PO Box 14514
Lexington, KY 40512 | Get Directions

(877) 878-6730

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Total Amount in Dispute:
$68,950.00

Total Amount Settled:
$0.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

4 complaints against Orange Door Storage Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

4 complaints against Orange Door Storage Insurance

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9/25/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

9/11/2023

My property was destroyed by water damage from sprinkler system at Public Storage. I filed a claim on July 15,2023 . I sent all pictures as requested and received emails stating I would be contacted within 5 business days. However, I was only contacted only once on or about 8/29/2003. Since then I can't get nothing but a answering service. Resolution Sought I paid my premium for insurance on my property in case something happened and it did, so I went to be reimbursed for my damaged property.

Company Response

9/12/2023

Thank you for the opportunity to respond to the complaint filed by Mr. White. We have requested the claims examiner reach out to Mr. White immediately to address all questions and concerns regarding their claim.

11/1/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $61,350.00 Amount Settled: $0.00

Customer Complaint

10/17/2022

Sedgwick, claim # 4A17020RMDP-0001. They haddnt call i left messages they never got back to me, I try complain to intake no one will answer Resolution Sought pay my claim 61,350

Company Response

10/19/2022

Thank you for the opportunity to respond to the complaint filed by Jason. We have requested the claims examiner reach out to Jason immediately to address all questions and concerns regarding their claim.

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