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Orangetheory Fitness complaints

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5640 Sunrise Highway
Sayville, NY 11782 | Get Directions

(631) 865-1515

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Total Amount in Dispute:
$139.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Orangetheory Fitness closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Orangetheory Fitness

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5/19/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $139.00 Amount Settled: $0.00

Customer Complaint

3/18/2024

Company has been harassing me via text and refusing to let me out of my contract and trying to charge my account after I told them it wasn't authorized. They were provided 2 letters from my doctor telling them I have ruptured tendons in my right arm and am in physical therapy. They keep pressuring me and telling me that I can do alternative methods at the gym. I tried to go back because I felt pressured and they were not able to adequately supplement my work outs so my arm got worse. One of the trainers even told me "I don't know what to tell you". They are telling me that I can do other things but I have attempted to cancel membership twice before and they continue to pressure me and tell me they are still charging me for one more month. Resolution Sought I would like to be let out of contract and not charged the $139.00 for last month.

Company Response

5/7/2024

Company states; This members membership has been cancelled/terminated since 3/15. Maybe there was a timing issue here with this. Thank you,

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