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Orbit Energy & Power LLC complaints

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570 Mantua Blvd.
Sewell, NJ 08080 | Get Directions

(800) 836-3987

http://www.orbitenergy.us

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Total Amount in Dispute:
$1,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Orbit Energy & Power LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Orbit Energy & Power LLC

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8/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

8/1/2023

I had solar panels installed on my roof in may of 2021 and the company who installed them went out of business and now my roof has developed a leak, which was supposed to be covered for 25 years against leaks. Resolution Sought I don't know what to do as they went out of business, so how do I get someone to repair my roof without having to pay for it myself . I was hoping you would be able to help me in this matter.

11/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

10/13/2022

Orbit installed this solar System in August this year. It is suppose to be up and running eliminating DelMarvaband Power as my home energy source. However, today I received a bill from Delmarva. I have not been billed from Sunnova the source I am expecting to pay providing my home with electricity and I was assured by Orbit that they are now providing my electricity. I really don't know what is going on here. Solar panels are installed on my roof but I am still getting a bill from Delmarva. Something is very wrong here and I want to known what it is! Resolution Sought I want my electricity provided by the Solar Panels installed on my roof and Delamarba out of my life!

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