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O'Reilly Auto Parts complaints

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233 South Patterson Avenue
Springfield, MO 65802-2298 | Get Directions

(888) 327-7153

http://www.oreillyauto.com

Monday - Saturday 7:30 a.m. to 9:00 p.m. MST
Sunday 8:00 a.m. to 8:00 p.m. MST

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against O'Reilly Auto Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against O'Reilly Auto Parts

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8/21/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/11/2024

I went to O Reilly in Kansas City Missouri for oil and filter the lady sold me the wrong filter and it fell out from the bottom of my car messing up my engine took it back for the right filter car wouldn't start up at this point engine messed up now i contacted corporate not too much of a help with them and now I missed days of work due to me not getting to work and behind on my rent because of it it inconveniences me lost wages no car my credit will be messed up because I towed the car people my car I was making payments on because they wanted me to be responsible for engine and car payments I'm not making payments on a car that's not running then the guy from corporate to to flip the blame on my mechanic it was the employee fault that sold me the filter not my mechanic he don't work there she does I was depending on the auto part store to give me the right filter now they want me to jump through hoops to file a claim on something their employee did Resolution Sought I been off work and no car so something to get another car or pay my rent up for a little not asking for nothing big no whole bunch of thousands or a big claim just a small claim for my inconvenience and lost wages. I'm trying not to get a lawyer on this I'm trying to work something out with them first if not I take to the next step

Company Response

8/9/2024

We have received your letter dated July 11, 2024 regarding the above referenced complaint. We are investigating this matter but need more information. Could you please have the complainant provide us with year, make model and VIN number for which the part was purchased? Thank you for your assistance in this matter Sincerely, Catie Bax Paralegal

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