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O'Reilly Auto Parts complaints

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233 South Patterson Avenue
Springfield, MO 65802-2298 | Get Directions

(888) 327-7153

http://www.oreillyauto.com

Monday - Saturday 7:30 a.m. to 9:00 p.m. MST
Sunday 8:00 a.m. to 8:00 p.m. MST

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Total Amount in Dispute:
$83.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against O'Reilly Auto Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against O'Reilly Auto Parts

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8/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $83.00 Amount Settled: $0.00

Customer Complaint

7/9/2021

I went in purchased brake pads for front and rear to my chevy equinox, that I have lifetime warranty on. The sales person gives me for a Hyundai kia. I take them to mechanic he installs. I have a warranty on brake pads since 2020. When i go back to return old brake pads. No refund is issued spoke with Hector store manager says he could not find my warranty, so i called the 1800 # and spoke with Tony he was able to find my warranty, but since sales person gave me brake pads front and rear for a kia, when I speciallically asked for 2011 chevy equinox. Hector store manager tells me ill refund you, you just have to return the wrong brake pads we gave you. I told him they are already installed in my car. Its going to cost me more to uninstall and to install the correct ones. He tells me, will theres nothing we can do for you then. They give me wrong brake pads because they failed to update their system and I'm out of 83$. Im just so upset. What some action to be done. Resolution Sought My refund if they want their wrong brake pads they gave me they can remove those from my vehicle. Or pay for labor to uninstall and labor for brake pads that i paid for.

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