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O'Reilly Auto Parts complaints

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2113 South Sante Fe
Moore, OK 73160 | Get Directions

(405) 800-5463

http://www.locations.oreillyau...

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Total Amount in Dispute:
$26.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against O'Reilly Auto Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against O'Reilly Auto Parts

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3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $26.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

I was replacing the water pump on a 2018 Ford F150,2.7 L turbo. I purchased the water pump from Ford as it was the same price as the aftermarket pump from Oreilly's. The factory pump didn't have the gasket with it. I went to the Oreilly's on 19th and Santa Fe in Moore Oklahoma. Spoke with a young man buy the name of Cash. I gave him the vin to the vehicle, always take the vin when I buy parts.I returned home only to defined the parts were incorrect. At that point I returned to the O'Reillys to get the correct part and was told I opened the package it's now nonrefundable. How do I know a gaskets right or wrong if I don't open the package to see if it fits. Regardless, they said it was mine and they'd be glad to sell me the correct gasket. I've done thousands of dollars worth of business with O'Reillys. I will tell my story to every person I ever talk to. Resolution Sought Store manager fired, return policies changed, and a refund.

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