Complaints for Orion Studios in Lake Elsinore, CA

31500 Grape Street #3 BOX 247
Lake Elsinore, CA 92532 | Get Directions

(951) 244-9815

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the software did not work or malfunctioned or was incomplete, that technical support, when available, did not correct the problem, and that refunds were not provided even though the product did not perform. Some complainants states that they did not receive all of the purchased programs or recieved a different version of what they ordered. Other complainants alleges that the online help site was not working or did not improve the situation. The company responded to a few complaints by requesting complainants contact technical support or by denying refunds for opened software stating that they permit the user to download a free version prior to purchasing a license. The company generally does not address the complainants allegations.

Complaint Closing Statistics

0 complaints against Orion Studios closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Orion Studios complaints