Orlandos Magic complaints

This is a frivolous complaint by an emotional customer. I have been in this business for 26 years and have never dealt with anyone that I could not come to some sort of agreement with until now… I believe this could have all been avoided if there was just a little bit of understanding. Ashli is correct by saying that one of the materials we used was not what she chose but at the begging of this transaction I explained that some of the materials are currently discontinued. The cloth we chose to use was actually the only one available so because of that we used it knowing that she wanted cloth and suede seat covers. Prior to the completion of the seats Ashli popped into the shop to check things out and was happy with the progress and the look of things even took pictures. However a few days later her dad or whatever Brandon is to her came and said that the cloth material was too shiny and was not happy with the seats after the job was completed, and stated that he wanted her to get leather. (Looks like internal conflict to me) The next couple days they came in once again together and we discussed the seats and what we can do. We all agreed to go with all suede at an addition charge of $100 per seat just for the extra materials and eliminate the cloth. There was no ask for addition labor money to redo the seats. They no longer wanted the first set of covers we made. About a week goes by and Ashli came into the shop checking on the new progress in which we had none because of our scheduling and we were also waiting on the material . At that point I told her that we would buy another set of seats and transfer the covers and make her a full new set of suede seats. I’m guessing now that she didn’t understand what we were doing because she agreed and left, but now we’re here. Ashli stormed into our shop unannounced the morning of 5/7/24 at 9:13 prior to our opening raising her voice at me and accusing me of stealing her seats and asked where her seats were. I pointed her to her seats and the new set that was already stripped down for the cover transfer. Even after seeing that she continued to accuse me of being a thief and how I’m doing illegal things. She was belligerent and was in an extreme emotional state yelling at me for three minutes straight. Her reasoning was that she saw the first set of seats we made for her online for sale. We were not selling her actual seats however it was what was pictured because the other set would look identical. I didn’t see the harm with the picture for the post. We were only doing this to recover some of the losses on the first set of seat covers. I purchased another set of seats like I told her I would and we were transferring the covers that she no longer wanted onto those, and were in the process of making her all suede seat covers for her seats. I had to order more materials in which I didn’t collect any more money for in good faith. We were waiting on the arrival of the new suede when this incident occurred. Which I have the whole thing on video. At the start she did pay a 50 deposit of $850 to get the job going which was prior to all the order modifications. The final payment was never made and she took back the seats that were completed after I asked them to get out of my shop my shop. I did loose my cool after being accused of something that wasn’t true and for that I’m sorry. I am a grown man and I’m not unreasonable but having a twenty something yelling at you like a child after being asked to calm down will put a bad taste your mouth. Ashlie currently has the completed job and did not finish paying for it. I am still willing to complete the transaction as agreed because I’m a man of my word. However my ask is that the finished seat covers be returned unharmed just how they left my shop. Also on video. Thank you for you time. Orlando Smith

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Clearly there was a miscommunication. However I did exactly as I said. We’re just a small business in the area trying to put out the best work humanly possible at the best price. We work in the same complex so it’s not difficult for Ashli to pop in. Also my number is on the door. This could have all been resolved with a few simple questions, asked calmly. And I would have reiterated what was previously explained. It’s my fault for not treating Ashli as a new customer. I was dealing with Brandon and was told to bill the shop, Attitude Street Performance, who is a previous customer in my system so my introductory process was bypassed. Maybe this is the lack of professionalism that is being spoken of? From what I’m seeing in this whole situation is an issue with a picture and timing, because no matter what seats those covers go on they’ll all look identical in a picture. As for complaints, I’m not sure where this is coming from, but maybe we’re being mixed up with someone else. Unless we’re being attacked with frivolous claims. There are several other upholstery shops in the area. Have you seen the reviews on Attitude Street Performance? I’m sorry that Ashli feels the way she does.

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