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Orozco's Professional Services complaints

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5707 Atlantic Blvd. #A
Maywood, CA 90270 | Get Directions

(323) 581-7222

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Total Amount in Dispute:
$350.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Orozco's Professional Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Orozco's Professional Services

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6/28/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

6/15/2023

I've paid this business over half of the amount they charge to handle divorces and they aren't filing my paperwork on time pushing my divorce to end longer and longer. I've been waiting for them to complete my paperwork for over a month and when I call they NEVER answer! I feel they are scamming me! Resolution Sought Give me my paperwork back and $50 of the $300 I paid them so far for full service!

Company Response

6/15/2023

We always answer our phones this disgruntled person is making false statements we would like to know there name furthermore they can come to the office and we can happily find a solution they have to make sure they are talking to the right business since there’s several family businesses with similar names. Please confirm agent who help them and the right business name many people get us confused we all work separately.

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