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Orr Nissan of Fort Smith complaints

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6520 Autopark Drive
Fort Smith, AR 72908 | Get Directions

(479) 309-5687

http://www.orrnissanoffortsmit...

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Total Amount in Dispute:
$29,403.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Orr Nissan of Fort Smith closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Orr Nissan of Fort Smith

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12/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $29,403.00 Amount Settled: $0.00

Customer Complaint

11/15/2021

While shopping for a new car I was mislead that they did not receive new cars at the time and I had to choose from used stock for the best deal. I felt pressured into a rush decision. After guided decision on a car I was asked to wait for the finance manager. Once I was seated I was rapidly bombarded with paper after paper far to quickly process. I was then given some paperwork to take with me. This occurred on 11/6/2021. On 11/10/2021 I realized I did not have any copies of anything that I signed. I contacted the dealership and was told to come in. Upon arrival I had to wait on the finance manager because no one else could help me. The finance manager gave me a copy of sales contract and said that was all I needed and all he could provide me and that I would be mailed anything else. He said that nothing in the contract could be changed. The listed price of the 2017 Altima was 17190 on the windshield. On the contract it is 18125. No one can explain how 17190 escalated to total sale price of 29403 also I paid 3000 cash down. Had I known I would have shopped for a nicer newer vehicle. Resolution Sought That the dealership take ownership of this overcharge and make an open fair and honest deal. I do not like being treated with incredulity when asking for something so simple.

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