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Orscheln Farm & Home complaints

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2135 East Highway 54
Linton, IN 47441 | Get Directions

(812) 847-0816

http://www.stores.orschelnfarm...

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Total Amount in Dispute:
$748.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Orscheln Farm & Home closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Orscheln Farm & Home

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11/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $748.00 Amount Settled: $0.00

Customer Complaint

10/3/2022

I purchased a generator from the store and it has not even been 60 days, I spent 748 and I just wanted to exchange because it's not working. Everything was probably maintained and done and they will not honor the day because they're dirt on it and they said it looks like it was rough it's just. Resolution Sought I would like them to honor their exchange policy and exchange it for a new generator that works due to faulty equipment.

Company Response

11/15/2022

Since Mr. Frye file the complaint with your office, Tractor Supply Company ("TSC") Customer Solutions Center and OF&H partnered to provide Mr. Frye with a new generator. The customer acknowledged he is happy with this outcome. TSC and OF&H respectfully request you consider matter resolved and close the file on this complaint.

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