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Orwigsburg Nursing and Rehabilitation Center complaints

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1000 Orwigsburg Manor Drive
Orwigsburg, PA 17961-1303 | Get Directions

(570) 366-2999

http://www.orwigsburghc.com

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Total Amount in Dispute:
$1,175.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Orwigsburg Nursing and Rehabilitation Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Orwigsburg Nursing and Rehabilitation Center

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8/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,175.00 Amount Settled: $0.00

Customer Complaint

7/21/2022

I do not have an amount yet did not receive a bill yet. I was there for rehab and they came in my room and told me I was to be out by July 8th. Then they told me about applying for Medicaid. I gave them my information then after that came back later and told me if I did that option they would have to get my whole social security check ofv1,175$ told them I could not do that and to send me home well since they w rote it up as leaving against medical advice I could not get a transport company to bring me home. I was being forced out because I could not pay not because I just wanted to go. I had trouble finding a way home. Then they told me that if I did not find a way home they would drop me off at a hotel in the area. Finally I got a way home on Sunday the 17th of July. No one would help the people who picked me up to get me in the car. I was told I would leave with all the med scripts and home care and rehab when I left. Well I was told I would get nothing but what I came with and that was it. I did not get the meds they had left for me even though the insurance company paid for them so technically they were mine. They did give me a walker that is too small for me. I spoke to Barbara on Monday and she said they told her she still had to file and take my check because there was 8 days not being paid for. I can not have them take my check. Please help me I need to keep my check. She said she wasn't going to do it because I told her no. Do not want them to do it or bill 8days. Resolution Sought Not take my check or bill me for the 8days it was not my fault.

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