Find a reputable business?

Complaints and Resolutions

Osceola Municipal Light & Power complaints

Read Complaints File Complaint View Full Report

303 West Halem, PO Box 443
Osceola, AR 72370 | Get Directions

(870) 563-5245

http://www.osceolalightandpowe...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Osceola Municipal Light & Power closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Osceola Municipal Light & Power

Sort by

10/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

10/3/2022

My bill was due on the 09/09/2022 I get SSI on the first $303.00 was due 09/09/2022 it was paid in full it says 695 was my balance after I paid I had to pay another 300 today now they saying my balance is 484 they are cheating me out my money because I can't count they got me paying someone else bill. Resolution Sought Refund me my money for paying someone else bill and read the meter like they supposed too.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile