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Otarius complaints

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776 Franklin Avenue 4A
Brooklyn, NY 11238 | Get Directions

(845) 202-0750

https://otarius.com

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Total Amount in Dispute:
$121.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Otarius closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Otarius

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8/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $47.60 Amount Settled: $0.00

Customer Complaint

8/5/2022

I ordered their spy camera on July 23, 2022 (order # 16461) but I could not get it to work. I followed their enclosed instructions and even went on YouTube to try to get it to work but could not. I asked for my money back and a return shipping label but they have refused my request stating that I had to send them a step by step video of how I connected it to my system. I sent them a video, from my iPhone, showing them how it was set up even showing them my router and that it had the required 2.4 ghz WiFi ban but Chico Dennis still would not submit my refund request! I have set up my own home security system ( which I showed them) and have a 4.0 gpa in computer science with over 40 years electrical experience (work for DOD and a Vietnam Veteran) so I know how to connect security cameras. Lastly, their attachment will only allow a small amount of video footage so it's no way I could upload a step by step video on setting up a camera that would not work! I never could see the camera on the app they recommended! I just want my money refunded back to me and a label to send them this defective camera that I can't use. Resolution Sought Return my money back to me.

3/22/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $72.97 Amount Settled: $0.00

Customer Complaint

2/25/2022

The product was wrong. I emailed the company they told me in exact words We really appreciate you putting your trust in our services. Unfortunately, we cannot be able to fulfill your request for a return as all information about the camera is posted on our website to help the customers get an idea of the product prior to purchasing. The smoke detector camera comes with a charging cord and of course, can be hardwired but you need to connect it to an AC/circuit set up on the ceiling to make it work. Resolution Sought I would like to return product and get a full refund

Company Response

3/4/2022

I was able to escalate your concern with our fulfillment center about your order and they will allow the return of your package for a full refund as long as the unit is in the same condition it was received. It should be also in its original packaging. Moreover, negative reviews about our products should be removed in any form. Please let us know.

Customer Rebuttal

3/8/2022

Never received a return label and I've contacted the company twice

Company Final Response

3/22/2022

We have provided the customer with a return label for the unit she wishes to return however she hasn't returned the unit back to us. We have been more considerate from the start and even extended to waive our policies for the customer to return his items and process her request but all we received are unfavorable demands and negative feedback.

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