Find a reputable business?

Complaints and Resolutions

Otarius complaints

Read Complaints File Complaint View Full Report

776 Franklin Avenue 4A
Brooklyn, NY 11238 | Get Directions

(845) 202-0750

https://otarius.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$48.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Otarius closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Otarius

Sort by

8/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $47.60 Amount Settled: $0.00

Customer Complaint

8/5/2022

I ordered their spy camera on July 23, 2022 (order # 16461) but I could not get it to work. I followed their enclosed instructions and even went on YouTube to try to get it to work but could not. I asked for my money back and a return shipping label but they have refused my request stating that I had to send them a step by step video of how I connected it to my system. I sent them a video, from my iPhone, showing them how it was set up even showing them my router and that it had the required 2.4 ghz WiFi ban but Chico Dennis still would not submit my refund request! I have set up my own home security system ( which I showed them) and have a 4.0 gpa in computer science with over 40 years electrical experience (work for DOD and a Vietnam Veteran) so I know how to connect security cameras. Lastly, their attachment will only allow a small amount of video footage so it's no way I could upload a step by step video on setting up a camera that would not work! I never could see the camera on the app they recommended! I just want my money refunded back to me and a label to send them this defective camera that I can't use. Resolution Sought Return my money back to me.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile