Find a reputable business?

Complaints and Resolutions

Ourisman Chevrolet of Baltimore complaints

Read Complaints File Complaint View Full Report

6633 Security Blvd
Baltimore, MD 21207 | Get Directions

(410) 202-0169

http://www.baltimorechevyouris...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ourisman Chevrolet of Baltimore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ourisman Chevrolet of Baltimore

Sort by

4/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

3/22/2024

I dropped my car off to get checked because I was in a accident and the shop I took the car to didn't have the equipment to fully check my car. They were supposed to call me so we could make the next move. They fixed my car. I called at least 20 times and went up the business. They girl I worked with Jordan said she told them what I said there was a misunderstanding. But they won't give me my car back. I told them I was gonna take them to court cause they holding my car hostage for a mistake they made. They told me pay 300 and I for financial help for 500 and they would give my car back. I paid the 300 and they took another week and now they say my car is making a noise. I drove my car in there it was not making any noise. They just called me today saying my car Is done but making noise .they had my car for almost three months for a minor repair. They would send me a text so l can pick my car up, so I would have to call out or leave early because I work 7-7 and they close at 530 6 o'clock. Resolution Sought I would like my car returned without me having to pay for bad work. The car is in worst shape now and they cost me money I can't even compute cause I could not start my driving job without my car. I don't wanna go to court but I will.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile