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Ourisman Chrysler Dodge Jeep Ram 40 complaints

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1102 Business Center Way
Edgewood, MD 21040-1505 | Get Directions

(410) 698-6233

http://www.ourismanchrysler40....

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Total Amount in Dispute:
$13,750.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ourisman Chrysler Dodge Jeep Ram 40 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ourisman Chrysler Dodge Jeep Ram 40

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9/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $13,750.00 Amount Settled: $0.00

Customer Complaint

8/11/2023

Return to me my 2005 infinity FX 35 that I trade in for a new car that was given to me. And also that they returned the finances company (Global Lending services money that was taken for a car that wasn't given to me back. Resolution Sought My desired outcome from this is to get my trade in car back since the vehicle I trade for wasn't given to me, and also that my name be clear of my name from the credit bureau. Right now I can't get a vehicle finance because of the new car repo no dealership want to give me a vehicle or car loan.

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