Complaints for Overland Supply Co. in Los Angeles, CA

4859 West Slauson Avenue, Suite 467
Los Angeles, CA 90056 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company uses misleading and deceptive sales practices in order to solicit toner or other supplies. Businesses complain that this company's representatives call misrepresenting that they are a regular supplier saying that the price for their toner is increasing but they can offer a deal if they authorize an order. The complainants then discover the company is not their regular supplier when they receive an invoice and they experience difficulty returning the unwanted items, getting the company to void invoices or issue credits..

The company generally responds to complaints by denying allegations that they misrepresent who they are, They claim they make it clear on the phone, and during the order confirmation who they are and the complainant agreed to receive the order. In some cases the company voids invoices, closes accounts, or informs that no order has been processed. In other cases, the customers contact is removed from their lists.

Complaint Closing Statistics

0 complaints against Overland Supply Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Overland Supply Co. complaints