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Overnight Glasses complaints

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16430 Vanowen Street #202
Van Nuys, CA 91406-4729 | Get Directions

(855) 830-3339

http://www.overnightglasses.co...

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Total Amount in Dispute:
$264.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Overnight Glasses closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Overnight Glasses

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5/17/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $263.55 Amount Settled: $0.00

Customer Complaint

4/22/2024

They have it posted on their website that they have a return satisfaction guarantee. No where does it state that when you return glasses, only frames will be refunded and not lenses. This is false advertising and totally misleading to the customer. Resolution Sought I would prefer a refund - a full refund not just for frames!

Company Response

5/17/2024

Per consuer states; Please be advised that this was resolved. Thanks!

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