Complaints for OWTEL in Alhambra, CA - 13215989

969 South Meridian Avenue
Alhambra, CA 91803 | Get Directions

(866) 444-0585

http://www.owtel.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege poor quality calls billing errors and difficulty cancelling service. Other complainants report that they receive unwanted calls from the company concerning new services or in some cases for past accounts under other customer names. Some customer allege violations of the Do Not Call law.~~The company responds to complaints by correcting billing errors accepting cancelation notices and apologizing for any inconveniences explaining they are merely trying to advertise their services. In most cases the company agrees to remove the complainants name from thier call list to avoid future calling offenses.

Complaint Closing Statistics

0 complaints against OWTEL closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

OWTEL complaints