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Ox Car Care complaints

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17875 Von Karman Avenue Suite 150
Irvine, CA 92614 | Get Directions

(844) 299-0885

https://www.oxcarcare.com/our-...

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Total Amount in Dispute:
$2,533.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Ox Car Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Ox Car Care

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10/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,232.78 Amount Settled: $0.00

Customer Complaint

9/18/2025

I took my vehicle in on 28 August. They sent over the damage quote on 29 August. I did not hear anything. I contacted ox car care. On the third I was told I needed to provide maintenance records. I did so on 3 September I was told I would have an answer within five business days. The repair facility in question was going to charge me for leaving the vehicle or I had to pay to remove it I still have not heard a response from ox car care. I have called eight times I have been told it's in final review for more than one week and they tell me there is no one who can help me or speak to me other than that person. Therefore I had to pay a covered cost out of my own pocket to get my vehicle back. Resolution Sought Reimburse the money. I am out of pocket and cancel my contract.

4/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

4/4/2025

I had a contract with Ox car care for and was given a contract stating everything that was covered under that plan so when I needed an ignition coil I checked my contract seen that it was covered then called Ox for confirmation and they said they will look into it and contact me back. After they looked into it they told me 3-5 business days before I get a response after I didn't receive a response in 5 days I called them back, they told me a adjuster would have to get a history of my car services before they can pay after that they asked for my permission to get that information released from Sansone Car Dealership where I was gonna get the service from Sansone released the information to them then forwarded it to me as well, still nobody from Ox car care contacted me with approval so I called them again and they told me 3-5 business days after the information is released now we're like 4 weeks later and my car continue to get worse because of all these 3- 5 business days. SANSONE had already put my car on the diagnostic which i paid out of my own pocket while I have a contract with Ox and then after those 4 weeks with no help even with me speaking to the Manager Harmony that promised me help that I haven't received either. I ended up getting my own car fixed while this place continued to ask me for payments but don't pay for service that's included in the contract. I refuse to give my money to a company that's not willing to assist me as promised in a contract. Resolution Sought Give me my money back for false advertisement. They took my money but didn't help me.

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