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Ox Car Care complaints

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17875 Von Karman Suite 150
Irvine, CA 92614 | Get Directions

(800) 301-4074

http://www.oxcarcare.com

Monday - Friday 8:00am - 5:00pm (Pacific Standard Time)

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Total Amount in Dispute:
$26,795.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

20 complaints against Ox Car Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
18	Unanswered

20 complaints against Ox Car Care

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1/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

12/16/2025

I cancelled my insurance with them on Oct 1 or the 2. I was told it would take up to 45 days to receive my refund. I've been calling back ever since & have not received it as of yet I just got off the phone with someone now they're talking about additional time. So @ this point I am perturbed & need my money expeditiously. So I am reaching out to you all to help me with this matter. Thanks so much. Resolution Sought Send me my refund ASAP!!!!

1/6/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/11/2025

I would like to terminate my policy because i am unable to afford it. Resolution Sought Please terminate my policy with qxcarcare

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