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Oxford Car & Truck complaints

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1005 Lewis Street
Oxford, NC 27565 | Get Directions

(919) 603-5070

https://www.oxfordcarandtruck....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Oxford Car & Truck closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Oxford Car & Truck

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11/20/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/14/2023

They sold me a car that I only got to drive 5 days and it's been sitting in the shop two months with no end in site. I then wen to my bank and got help to get out the contract took them the check as the deal was I bring mine they would take there's to the bank the same day which was Friday I'm now without a car all weekend and Monday and now Tuesday. When I called they said it was nothing they can do. They didn't hold their end of the bargain. And they have blocked my number and the owner won't contact me after multiple reach outs. Resolution Sought Take it back or give me something to drive in the meantime.

Company Response

11/8/2023

Company states; We purchased the vehicle back from her.

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