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OYO Hotel complaints

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400 South Beltline Highway
Mobile , AL 36608 | Get Directions

(910) 466-6963

https://www.oyorooms.com/us/19...

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Total Amount in Dispute:
$687.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against OYO Hotel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against OYO Hotel

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4/26/2026

RESPONSE: Complaint was not answered Amount in Dispute: $97.00 Amount Settled: $0.00

Customer Complaint

3/31/2026

I booked a reservation through a third party for one room for 2 nights on March 13, 2026 through March 15,2026 at the OYO Hotel on I-65 service Rd. Mobile Al confirmation number 978944086. When I arrived at the hotel I was informed by the front desk that they were overbooked and was told very unprofessionally that if I wanted a room I would need to purchase another room at full price because the particular single bed rooms were booked and all that was available were double beds. Meaning they would not honor reservation nor accommodate me for overbooking. I then called Priceline to try and get help. Priceline attempted to contact the front desk immediately to confirm what had happened. They did not receive an answer, and I was told minutes later that they did not have a phone at their location. I had to locate another hotel and purchase yet another hotel room and spent several hours trying to solve this matter. The very next day I began the process with Priceline to dispute the reservation and request a refund. They have made countless attempts to reach not only the actual location of that particular OYO Hotel but also the other divisions/support lines. Priceline has simply been waiting for a confirmation to refund my account for what was charged. This Hotel is completely unprofessional all the way around and I would like to report them to any and every formal complaints office that is available at this time. I still have not received any help, any attempts at contacting me. Resolution Sought I want a full refund for my reservation that was not redeemed as a result of overbooking. And I would also like compensation for having to purchase another room. And can provide transaction history.

6/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $590.00 Amount Settled: $0.00

Customer Complaint

5/17/2024

We had a reservation with this hotel for 14 days the place said it was pet friendly we told them about our pet and that she would stay in the car as to not cause a problem they denied us to stay at the property and told us to contact for a refund. We have gone through numerous attempts. From email's to phone calls and the company has done nothing to respond. All we want is to be refunded or compensated by letting us stay and they will not work or even give us a response Resolution Sought Refund in full amount

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