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Oz Moving & Storage, Inc. complaints

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5900 South Eastern Avenue #149
Commerce, CA 90040 | Get Directions

(323) 796-0133

http://www.ozmoving.com/califo...

Monday - Friday 9:00am - 5:00pm
Saturday: By Appointment
Sunday: Closed

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Total Amount in Dispute:
$1,100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Oz Moving & Storage, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Oz Moving & Storage, Inc.

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1/16/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

12/20/2021

Long distance move from Brooklyn, Ny to Fla..Horrible service..Broke a brand new dinette set, Pics are recorded Lost a Television set..It appears my furniture was tossed around or dropped....Poor communication, promises, promises, going on 2 weeks with no resolution..I'm not one to complain but this company should not be in business treating anyone this way..Poor service on the back end ...Rude switchboard, dismissive of the issues...They just do not care.. Resolution Sought I want $ 1100..for my broken Dinette set which they already have pics as well as my new T.V that just vanished ..Moving people on the south side of this nitemare should be fired for telling me that I'm stressing him out.."Are u kidding me?..I'm a retired trucker and would never treat people the way I'm being treated I would like this resolution done asap...I'm done with being dismissed for 2 weeks..Let's keep it at that for today...

Company Response

1/13/2022

We are terribly sorry for the inconvenience. He was responded to promptly and courteously. He initially contacted customer service on 12/ 13 and the refund was issued on 12/20, within 7 days. The customer only has basic valuation, $.60 per pound per article; under the circumstances he was entitled to approximately $60. We settled his claim with a significant courtesy ($400), and as an added courtesy we refunded the amount directly to his credit card so he would not have to wait for a check. He had the option to wait for the television, he preferred the payment. We consider this matter closed.

Customer Rebuttal

1/13/2022

I wrote this review prior to settling .I'm satijsfied with the compensation and they did do the right thing however they certainly can get a bit better workers that give a crap about people's belongings so that the next person doesn't go thru the same as me..

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