Complaints for P W Productions Inc. in Valencia, CA

27943 Smyth Drive, Suite #202
Valencia, CA 91355 | Get Directions

(800) 877-7701

http://www.bestnewtalentawards...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of facts concerning benefits or services available for participants. Most parents complain the company uses high pressure sales tactics to obtain their money. Several clients reportedly attempted to cancel, some before the showcase, but allege the company fails to provide refunds upon request. One recent complaint, filed on behalf of a hotel manager, alleges the company contracted with their company to hold an event, but failed to pay for services before leaving. The hotel was unable to locate PWP in order to bill them for services.

The company responds to complaints in a few cases by disputing the circumstances or allegations of the complaints, or by reiterating their cancellation policies.

Complaint Closing Statistics

0 complaints against P W Productions Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

P W Productions Inc. complaints