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PA Turnpike complaints

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PO Box 645631
Pittsburgh, PA 15264-5254 | Get Directions

(877) 736-6727

http://www.paturnpike.com

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Total Amount in Dispute:
$140.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against PA Turnpike closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against PA Turnpike

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12/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

11/27/2023

They keep trying to charge for a plate I don't have. Then they want me too send with a appeal. Now it is continuing going up . Resolution Sought Stop billing people me for other people's theft. Handle it more professional and talk to people.

12/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $130.00 Amount Settled: $0.00

Customer Complaint

11/13/2023

I contacted them regarding tolls I never received ,they said I got them in an email which I never did, so I asked for the confirmation of the emails I was sent, and they couldn't help me. They just said I had to pay them .I paid the tolls due,but I'm disputing the late fees added. Resolution Sought I would like the late fees removed, due to not receiving any toll bill.

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