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Pace Financial LLC complaints

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1749 Mallory Lane Suite 200
Brentwood, TN 37027-2931 | Get Directions

(855) 527-5626

http://www.pacefinance.com

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Total Amount in Dispute:
$253.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

1 complaints against Pace Financial LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pace Financial LLC

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3/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $252.68 Amount Settled: $0.00

Customer Complaint

2/6/2023

It said my final payment was due on the 1/20/2023 in the amount of 165.00. Which I paid on the 20th. No they are contacting people in my family. So when I went back on there it now said I owe 252.68 by 1/20/2023. I took a screen shot of the amount 1/20/2023 before I paid it. Now I just wanna know if this company is trying to get over on me. I have not missed a payment since I had this car. Resolution Sought I would like to know if this company is trying to get over on me. If I already paid the final balance. Why is it now saying I owe more money.

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